Chat isn't just support anymore! It's a control surface where users expect instant action, not ticket queues. Time to rethink what customers need. Read: "Everything Starts Out Looking Like a Toy" #290
From Tickets to Conversations
Chat isn't just support anymore! It's a control surface where users expect instant action, not ticket queues. Time to rethink what customers need. Read: "Everything Starts Out Looking Like a Toy" #290