The customer journey is the only end-to-end system teams share. Make it your decision tie-breaker to focus on the right problems to solve. Read: "Everything Starts Out Looking Like a Toy" #289
Why focusing on the customer journey fixes…
The customer journey is the only end-to-end system teams share. Make it your decision tie-breaker to focus on the right problems to solve. Read: "Everything Starts Out Looking Like a Toy" #289