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What is Data Operations, revisited
Data operations teams deliver data and insights for key business questions and enable operational changes based on the answers to those questions. Read…
Sep 18
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What is Data Operations, revisited
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AI is my copilot
All software will add some AI, even if end customers don't see it directly. What are you doing to train your "copilot"? Read: "Everything Starts Out…
Sep 11
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AI is my copilot
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From Atoms to Bits: Building Software from Cow Paths
You can build anything in software. Focusing on the way people already work will help make your software invisible and necessary. Read: "Everything…
Sep 4
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From Atoms to Bits: Building Software from Cow Paths
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August 2023
Dear Bot, may I speak to your manager?
It's popular to propose using AI to deflect front-line CX messages and offer support. What are you giving up and what do you gain? Read: "Everything…
Aug 28
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Dear Bot, may I speak to your manager?
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10 common ways your revops data enrichment might be failing
Data enrichment solves many data problems, except it creates some new issues to solve. Read: "Everything Starts Out Looking Like a Toy" #159
Aug 21
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10 common ways your revops data enrichment might be failing
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What kind of data belongs in a “Minimum Viable Record”?
A Minimum Viable Record has the necessary fields and validation for GTM teams to engage. How do you ingest, clean, and validate these records? Read…
Aug 14
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What kind of data belongs in a “Minimum Viable Record”?
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What do you need to know to build a good "no-code" application?
It's not hard to start building a no-code app. But it can be hard to give it the kind of polish you expect from a production app. Read: "Everything…
Aug 7
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What do you need to know to build a good "no-code" application?
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July 2023
Using standardized data to create the next giant services marketplace
To create a universal services catalog, build a template that works for a niche service, then expand using generative AI techniques - "Everything Starts…
Jul 31
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Using standardized data to create the next giant services marketplace
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Show, Don't Tell: A Tour of Leading Interactive Demo Software
Part two of a two-part series on designing, building, and delivering great interactive demos for product-led growth in SAAS. Read: "Everything Starts…
Jul 24
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Show, Don't Tell: A Tour of Leading Interactive Demo Software
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Design your PLG demo to deliver what the prospect is expecting
Part one of a two-part series on designing, building, and delivering the best interactive demo experience for your PLG-driven Saas business. Read…
Jul 17
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Design your PLG demo to deliver what the prospect is expecting
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Thinking about an Analytics Maturity Model
Does your organization have a plan to improve analytics? Here's one way to think about getting better at making data-driven decisions. Read: "Everything…
Jul 10
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Thinking about an Analytics Maturity Model
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Functionality vs. fascination: what do you value in your software?
The biggest challenge in b2b software is user activation. Do you want your users to do a few things well, or to be able to do anything? Read…
Jul 3
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Functionality vs. fascination: what do you value in your software?
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