You use flow charts for things like customer journey maps. But you miss out when you don't build data-driven flows to map data, identify conflicts, and…
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Applying the "Jobs to be Done" framework to enable buyers is challenging. They want to you to prove your solution will work, but only if they perceive…
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The Sankey diagram is an infrequently used and powerful visualization to show the flow for information through a system. It's especially useful for…
Users need documentation that helps them not only to orient, but to get stuff done. This means building results-oriented documentation. Read more in…
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Roll-up summary fields are an underappreciated piece of your analytics toolkit. With these aggregates, you can count anything! Read more in: "Everything…
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Do you need a true integration, a webhook, or both? Read: "Everything Starts Out Looking Like a Toy" #106
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Adding features that let experienced users add functionality to your app is a great way to get more mileage out of your dev process while keeping things…
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When you view the typical topic and article setup in a knowledge base, it doesn't match the way people learn and discover information. How can it be…
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When you want users to respond to a notification email, there are a few techniques that get a better response. Start by making it short, informative…
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Many product managers start with writing requirements. They should make sure they end features with success criteria: the way to know whether you get to…
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Working with a distributed engineering team would be a lot easier if every decision was well documented by the team. Here's a proposal for building a…
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It's easy to think about a great consumer brand. Why is it hard to think of great B2B brands? Read "Everything Starts Out Looking Like a Toy" #100
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