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3 things you need to do before putting AI in the loop
AI will confidently answer any question it gets. Make sure the humans at your company can follow a process before giving it to AI to amplify. Read…
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Greg Meyer
2
Rethinking standard operating procedures with AI agents
AI agents are reshaping CX Standard Operating Procedures, moving humans from step-by-step execution to oversight and optimization. Read: "Everything…
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Greg Meyer
How to shape future content to consider your context, not just your activity
We need personalized search rules that adapt to your context, learning style, and privacy needs while giving great results. Read: "Everything Starts Out…
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Greg Meyer

May 2025

A time machine that predicts churn
If you could rewind the customer journey to where churn starts happening, could you stop it? What would an early warning system look like? Read…
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Greg Meyer
Best CRMs for Startups: 2025 Market Map by Speed, AI, and Cost
Selecting a CRM to get started is an important choice. And it's also a reversible one. Which one would you pick to get your company started? Read…
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Greg Meyer
Writing on a thinking typewriter
Have you tried hiring AI to improve your writing? Here's a structured process to get feedback, make revisions, and maintain a human tone. Read…
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Greg Meyer
3
The multiplayer challenge for no-code tools
No-code orchestration tools work great, until you need to explain your logic to a co-worker. How can we make that easier? Read: "Everything Starts Out…
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Greg Meyer

April 2025

Rethinking Software in the Age of AI
Instead of adding AI features to existing applications, let's build persistent intelligence layers that follow users across tools. Read: "Everything…
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Greg Meyer
The Hidden Cost of Not Building Internal Tools
Your team is already building the tools they need. Are you helping them mold that approach into an efficient and delightful internal product? Read…
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Greg Meyer
When your boss says to use AI, here's how to start ...
When the CEO of Shopify says everyone needs to use AI, that's a signal that it's become mainstream for business. How do you go beyond ChatGPT? Read…
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Greg Meyer
Building Process Diagrams with AI: From Toy to Tool
Is AI capable of conversational software? Lets revisit a task to make process diagrams and code a software tool to do it. Read: "Everything Starts Out…
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Greg Meyer

March 2025

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