Design Navigation from the Inside Out

Don’t make people hunt through menus first. Let them ask for what they want, build it instantly, then save common paths as navigation items later. Read…

Mar 2 • Greg Meyer

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February 2026

The Three Minute AI Skill Test

Want to get better results from AI? Three minutes turn AI prompts into repeatable skills. Read: “Everything Starts Out Looking Like a Toy" #293

Feb 23 • Greg Meyer

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When Shipping Gets Easy, Choosing Gets Hard

AI makes execution cheap; PM impact now depends on judgment and decision quality. Read: "Everything Starts Out Looking Like a Toy" #292

Feb 17 • Greg Meyer

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Start with a single page web site

DadJokes are a pretty great model for a sample web site. For example: "I tried to tell a joke about recursion… but it just kept coming back." Read…

Feb 9 • Greg Meyer

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From Tickets to Conversations

Chat isn't just support anymore! It's a control surface where users expect instant action, not ticket queues. Time to rethink what customers need. Read…

Feb 2 • Greg Meyer

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January 2026

Why focusing on the customer journey fixes the ownership problem

The customer journey is the only end-to-end system teams share. Make it your decision tie-breaker to focus on the right problems to solve. Read…

Jan 26 • Greg Meyer

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What do you build when you can build anything?

With AI, everyone can build quickly with fewer engineering resources. Does this reduce or increase problems? Read: "Everything Starts Out Looking Like a…

Jan 19 • Greg Meyer

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A State Machine answers “when” and “why” for customer changes

Status fields capture moments. State machines capture journeys. For anything that changes over time, you need the journey. Read: "Everything Starts Out…

Jan 12 • Greg Meyer

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Critical questions ops leaders need to ask when building Agents

You don't need to be an engineer to design agents but you do need to know when they start, how they works, how to retry, and how to test safely. Read…

Jan 5 • Greg Meyer

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December 2025

Farewell to 2025, welcome to 2026

Here are 5 ideas that produced the best posts of 2025. LLMs made things easier, and you still have to find high value things to do. Read: "Everything…

Dec 31, 2025 • Greg Meyer

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5 Customer Journey Axioms Teams Actually Use

Measuring and improving the customer journey often consists of bland phrases like "be customer-first." Use actual feedback to calibrate instead. Read…

Dec 29, 2025 • Greg Meyer

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Ship story-first graphics on demand with this modern graphics library

Engaging content depends upon great graphics. Now, it's easier to create custom visuals on demand with this graphics library. Read: "Everything Starts…

Dec 22, 2025 • Greg Meyer

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